Accessible rooms and hotel facilities

We aim to and confidently ensure that all our guests have comfortable facilities, all requests are dealt with efficiently and all guests are made to feel welcome throughout their stay.  You can download the full access statement which is intended to provide additional information for all guests who wish to visit the hotel and use its facilities. Provision is made for guests with a disability, which could include mobility, sight, hearing or any other hidden impairment.

Pre-Arrivals
For pre-arrival assistance, please contact our Reservations Team here or telephone number +44 (0) 1443 667800. A list of local equipment hire facilities are available on request.

Car Parking Facilities
All cars can be parked in the Resort car park, which is located in front of the Hotel, on your left when you drive in.  Additional parking bays solely for Disabled and Parent and Child can be found directly in front of the Hotel.  The concierge team is available 24hrs to assist with luggage and valet parking, if required.

Reception
There are no steps towards the hotel and in the main lobby / reception area.  The registration card can be enlarged, if required.  Familiarisation tours by the Resort Duty Manager can be provided, where required.

Restaurant / Dining Room, Bar and Lounge Areas
The Salamaza Bar, Vale Bar and the Vale Grill Restaurant are located on the ground floor. There are no steps or slopes en route or at the entrance to the restaurant or bars in the Hotel.  There is a host desk at the entrance to the Vale Grill and staff will assist you to your table.  The Golf Clubhouse and Restaurant have a few steps; however there is a paved slope and a wooden ramp in the Clubhouse.

General
There is an internal hotel phone on the reception desk that guests can use and all doors and corridors are wide enough for wheelchairs / walking frames / pushchairs.  There are 3 sets of public toilets all with a unisex accessible cubicle.  Accessible toilets have emergency alarm pull cords

Bedrooms
There are 36 bedrooms on the ground floor, all with level access and all en-suite. A further 3 bedrooms have been set aside as dedicated accessible bedrooms, with emergency push buttons, which link to reception.  All accessible bedrooms are equipped with audio (siren) visual, (flashing lights) and sensory alerts (vibrating pillow pads) activated by the fire alarm.

Leisure Facilities
Wet changing rooms are on the ground floor with dry changing rooms on the basement level. Access to both changing rooms are via the stairs or lift.  The swimming pool can also be accessed via level access doors at the rear of the gym.  The pool is accessed via steps on the left hand side, or via a fixed ladder. There is a handrail on both to assist entry.  An emergency button is located poolside.

Other Information
Service dogs only are allowed in the Hotel.  We have a property specific fire evacuation plan, which has detailed and precise procedures for the care and assistance of both temporarily and permanently disabled guests. All housekeeping staff have been trained in procedures to aid privacy in bedrooms.   We have a number of rooms suitable for families or carers.

Although we have tried to be as accurate and include as much detail as we can in our Access Statement, we are always willing to give information on any aspect of the Resort if this statement does not answer your particular query.

Download full access statement