WHAT YOU NEED TO KNOW BEFORE YOU ARRIVE
To ensure you have a completely relaxing and enjoyable spa day please check through this imporant information.
Monday to Friday 9am – 8pm
Saturday/Sunday and Bank Holidays 9am – 6pm
Spa times may vary during Christmas and New Year
Please arrive 20 minutes before your treatment time, and note that late arrivals will not receive an extension of scheduled treatment time.
WHAT TO BRING
Towel, robe and slippers are provided for guests enjoying a body or facial treatment of 55 minutes duration or more. You will need to bring swimwear for wet and heat facilities. Spa team will be pleased to advise you on appropriate dress should you have any concerns.
USE OF FACILITIES
Treatments of fewer than 55 minutes in duration do not include use of the spa or leisure facilities. Treatments of 55 minutes duration or more include a strict 60 minutes use of spa facilities either before or following treatment.
Please respect your fellow spa-goers’ right to peace and privacy whilst in the spa. Mobile phones are not permitted in the treatment rooms or relaxation zones, however, we are happy for them to be used in the sociable coffee bar and boutique area. All spa visitors will need to be 18 years of age.
HEALTH CONDITIONS AND PREGNANCY
Certain medical conditions may preclude you from some of the treatments available, please advise of any health conditions, allergies or injuries at time of booking. If you are pregnant we'll be happy to advise of the specially design treatments.
Non-refundable full payment for all treatments and day spa experiences are taken at the time of booking. Refundable deposit of £10pp will be required on the day for use of the robe. Voucher numbers are also taken at time of booking, please ensure you have your voucher with you to guarantee this payment at the time of your visit, as non-production of a voucher will result in alternative payment.
To discuss any treatments before you book contact us here or call 01443 665888